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EntrabNetworks.com

Frequently Asked Questions
Pre-Sales Questions
What kind of support do you offer for your services?
How do I use the coupon discount when checking out?
What payment methods do you accept?
Web Promotion Service
What kind of web promotion services do you offer?
How long does it take to complete off-site SEO?
How long does it take to complete on-site SEO?
How long does it take to complete Search Engine Submission?
How long does it take to complete Traffic Campaigns?
Web Development
How long does it usually take for you to respond to requests?
If I have you complete a project for me will I own exclusive rights to it?
If I have you complete a custom design will I own exclusive rights to it?
When doing a project do you offer live chat support and so on?
Pre-made Scripts
Do you guys offer installation service?
Do you offer resell rights to your scripts?
If I purchase a script can I use it on multiple domains?
Do you offer link removal service on your scripts.
What kind of refund policy do you offer?
Do you offer web hosting with your scripts?
What kind of script upgrade services do you offer?
What should I do if I'm having troubles with the script I purchased?
Do you offer an affiliate program, or do you plan to have one soon?
Do you offer full source code to your scripts?
If I loose my script do I have access to get it back? "if server crashes etc.."
How can I find script updates, do I have to keep checking back?
How do I get the latest version of my script?
Do you offer support on your free script downloads?
Can you re-issue the license on a script for a new domain upon request?
I placed an order but I didn't fill out the licensed domain feild, what do i do?
How long does it take to validate my license?
Targeted Traffic Questions
Why should I choose your targeted traffic service over other services?
Where do you get your web traffic from?
What is a Pop-under?
What if someone has a Pop-up blocker?
What is a visit? Is that the same as a hit?
Do you offer stats to keep track of how many visits/impressions I am getting?
Do you generate hits using SPAM or other unscrupulous techniques?
How long will it take to receive my visitors/impressions?
Do you have any restrictions on the content of my site?
How does bulk traffic compare to PPC (pay-per-click) advertising?
How can I make my campaign more effective?
What are your targeted traffic campaign guidelines?
What are your Banner Impressions guidelines?
How soon does it take to start recieving visitors or impressions?


Pre-Sales Questions
Q: What kind of support do you offer for your services?
A: We offer a wide variety of customer support for all our services, "Phone, Email, Support Tickets, and more.."

Q: How do I use the coupon discount when checking out?
A: You have to be logged in to your account and then you can submit it on the main cart page upon checking out.

Q: What payment methods do you accept?
A: We accept the following payment gateways... PayPal, Credit card, escrow, and bank wire for our transactions. Note: The escrow and bank wire options are for larger transactions such as web development and full out SEO services.


Web Promotion Service
Q: What kind of web promotion services do you offer?
A: We offer the following web promotion services, "Search engine submission, search engine optimization, targeted web traffic, banner impressions, linking services, and more to come soon!"

Q: How long does it take to complete off-site SEO?
A: This depends on the package you choose... If you select a link building package, we do manual link building and space it out over the term of 2-4 weeks. If you select Facebook, twitter, or Google plus based promotion service it can range from 1-4 weeks to complete depending on the package you choose. On another note if you choose banner, text link advertisement promotion it takes but a couple days to see your links active. Note: We also have some clients that have us do PPC promotion but time frames on services such as this all depends on the particular service being completed and agreed time frames.

Q: How long does it take to complete on-site SEO?
A: This depends on the size and structure build of your website. For the most part it will take less than a week for most websites and in some cases (larger websites) it can take 3-4+ weeks to complete full on-site search engine optimization.

Q: How long does it take to complete Search Engine Submission?
A: Search Engine Submission only takes 1-2 business days to complete.

Q: How long does it take to complete Traffic Campaigns?
A: This depends on the Traffic campaign you choose and how you set the campaign up when purchasing it. Some campaigns can take only 8 days and some upwards of 30 days.


Web Development
Q: How long does it usually take for you to respond to requests?
A: Normally with in 2-4 hours from submission, however it can take up to 24-48 hours at most all depending on the particular project.

Q: If I have you complete a project for me will I own exclusive rights to it?
A: This depends... If you are having us do some custom coding on a script of ours you will not own exclusive rights to it, however if you have us create a custom project you will own exclusive rights to it.

Q: If I have you complete a custom design will I own exclusive rights to it?
A: Yes by all means, if you have us create a custom design for one of our scripts or and site for that matter you will own full exclusive rights to it.

Q: When doing a project do you offer live chat support and so on?
A: Yes we offer not only live chat support (yahoo-skype-msn) but we also offer email and phone support when doing any project.


Pre-made Scripts
Q: Do you guys offer installation service?
A: Yes we offer script installation service, please view our "Updates & Installation" link located on our side bar to the left.

Q: Do you offer resell rights to your scripts?
A: No we do not offer resell rights to our scripts, You cannot: Resell or redistribute our scripts (like we do). Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of entrabnetworks.com. Make more than one website using the same script (you have to purchase the same script once more in order to make another website with the same script). On the other hand, we do have an affiliate system you can signup for free and make up to 50% on every sale.

Q: If I purchase a script can I use it on multiple domains?
A: By purchasing a script, you are permitted to use it on your own site/domain, meaning only 1 domain per script purchase.

Q: Do you offer link removal service on your scripts.
A: Yes, this can be purchased for an additional fee of $9.95. If you are interested in this you can ad the option to remove link in the script options when checking out.

Q: What kind of refund policy do you offer?
A: In terms of scripts, we do not offer refunds do to the fact that they are egoods. The only exception to this would be that if you did not recieve the script you purchased or if it did not work. As for our other services please view our terms of service.

Q: Do you offer web hosting with your scripts?
A: No, however we are in the process of partnering with NationHosting.com so all customers will recieve 1 months free hosting with every script purchase through EntrabNetworks.

Q: What kind of script upgrade services do you offer?
A: This all depends... as for updating current scripts, this is free of charge all you need to do is open a support ticket reguarding this. If we make a new version of the script you will need to pay the Script Upgrade service, this can be found in the "Updates & Installation" link located to the left of this page.

Q: What should I do if I'm having troubles with the script I purchased?
A: In this case we recommend that you login to your account and submit a trouble ticket pertaining to the matter. This is the most efficient way, however you can also catch one of our tech staff on chat, call us, or even send us an email reguarding the problem.

Q: Do you offer an affiliate program, or do you plan to have one soon?
A: A matter a fact we are in the process of establishing this feature. As for commissions we will make it worth your while. "affiliates will be able to profit anywhere from 25-60% commission!"

Q: Do you offer full source code to your scripts?
A: Yes, most all of our scripts we provide come with access to full source code, however we do have a couple of our more advanced scripts which have a domain licensing module in them and include 99% php/html source code however there is 1 encoded lock file (sometimes more) which controls the licensing. The lock file will not affect the ability to amend the look, feel and structure of any scripts.

Q: If I loose my script do I have access to get it back? "if server crashes etc.."
A: Yes we will provide you with a fresh install of the particular script purchased in any case. All you need to do is login and submit a support ticket.

Q: How can I find script updates, do I have to keep checking back?
A: We have an optional newsletter and an announcements page where such details can be found. we would ofcourse also recommend that you keep checking back at the site to because we are always having specials and discounts.

Q: How do I get the latest version of my script?
A: You will need to submit a trouble ticket for this and we will re-activate your download link free of charge. If we make a new version of the script you will need to pay for the upgrade fee, this can be found under the "Updates & Installation" link located to the left of this page.

Q: Do you offer support on your free script downloads?
A: Yes, we stand by our work and offer full support on all of our products and services.

Q: Can you re-issue the license on a script for a new domain upon request?
A: Yes, if at anytime you would like to use the script on a new/different domain all you need to do is login and submit a support ticket about it and we will re-issue the license.

Q: I placed an order but I didn't fill out the licensed domain feild, what do i do?
A: If you place an order for a script and do not fill out the licensed domain feild, we will contact you requesting this information or in the mean time you can submit a support ticket letting us know.. and once we recieve a responce we will complete the order.

Q: How long does it take to validate my license?
A: In most cases it is validated almost immediately, however in some cases it can take up to 48 hours to fully validate a license do to the fact that me manually process and distribute our script licenses.


Targeted Traffic Questions
Q: Why should I choose your targeted traffic service over other services?
A: Most other traffic services send very poor traffic. In fact, if you use their services, most users will never see your site. Most budget services ($1.00 per thousand visitors) are using services that employ tricks or fraudulent practices to deliver so- called traffic - pixel loading, bullet-proof spam mailings, proxy server scripts, etc. entrabnetworks.com delivers real visitors to your site. Guaranteed.

Q: Where do you get your web traffic from?
A: EntrabNetworks generates traffic from full-sized pop-unders that automatically maximize your site to the visitors max screen resolution. These pop-unders are displayed only on other websites in our advertising publisher's network. (Adversal(dot)com)

Q: What is a Pop-under?
A: A pop-under is like a pop-up except that it loads underneath the current page rather than over it. This form of advertising is much more superior because it is less intrusive.

Q: What if someone has a Pop-up blocker?
A: If a user has a pop-up blocker, our traffic server script will not execute. This means that you will never get counted off for a visitor using a pop-up blocker since no pop up will be displayed to that person.

Q: What is a visit? Is that the same as a hit?
A: Visits - These are quality visitors that many services cannot offer (or, they trick you into thinking that they are sending high quality visitors) (see the faqs page for more information). Many services send visitors who never even see your page. They use various tricks to send the traffic so that it looks like someone loaded your site. The visitors we send a real visitors who see your website. A visit occurs when someone actually loads your webpage. Hits - These are not necessarily a unique visit. Technically, a hit occurs whenever a file is loaded... when you loaded this page, you generated quite a few hits - one for each image you loaded and one for the page itself. In common usage, people are referring to visits when they talk about hits. We count unique 24 hour visits only, not hits.

Q: Do you offer stats to keep track of how many visits/impressions I am getting?
A: Yes - all campaigns come with free live statistics so you can keep track of our progress during your campaign. Before your campaign starts, you will receive an email with instructions to login to our customer control panel. Other statistics programs will also monitor our traffic, however accuracy may differ between them. For complete accuracy we recommend checking your raw server logs.

Q: Do you generate hits using SPAM or other unscrupulous techniques?
A: ABSOLUTELY NOT. The website traffic and banner impressions we deliver are legitimate, real visitors/impressions. We never send out mass email (spam), post to newsgroups, etc. Our visitors are real users, and our banner impressions are real impressions. No spam here!

Q: How long will it take to receive my visitors/impressions?
A: After your purchase, your order will normally start instantly. Campaigns are setup to deliver your order over a span of 8-30 day period, depending on what is chosen when purchasing the campaign. You may login to the customer control panel at any time to pause your campaign if you wish to deliver your traffic or impressions over a longer period of time.

Q: Do you have any restrictions on the content of my site?
A: We can only send traffic to websites with content that is appropriate for a general audience. Sites that contain or promote Additional pops including javascript prompts, windows that load with your website, windows that load when a user exits your website, automatic download boxes, sound (background or flash), scripting that alters a user's browser, adult or illegal content activities are not allowed. If you submit a campaign for any site that contains the above content, your order will be cancelled and no refund issued. (see terms and conditions for more information)

Q: How does bulk traffic compare to PPC (pay-per-click) advertising?
A: Bulk traffic, except for language and/or geo targeting, is non-targeted. PPC ads like google AdWords are targeted to a specific search query for the potential customer. Think of bulk traffic like a television advertisement. While you are watching your favorite show, you see a pepsi commercial. The commercial is non-targeted, meaning it is delivered to all viewers, regardless if they drink soda or not. It is strictly a numbers game to reach thousands of potential customers at once and to help brand the product. Normally, targeted traffic converts better. The downside to PPC advertising is that it can be extremely expensive and most top keywords and phrases are overpriced. Unless you monitor these campaigns very close, you can end up spending a lot more on clicks then you actually convert to sales. Bulk traffic should be considered as part of any advertising campaign. It is extremely inexpensive compared to targeted traffic and is a fast way to broadcast your website or service.

Q: How can I make my campaign more effective?
A: Optimize your site to make it load quickly or design a page that not only loads quickly, but makes use of things such as special offers, good color schemes, etc. Anything that may appeal to your target audience.

Q: What are your targeted traffic campaign guidelines?
A: The URL that you use for your campaign cannot contain any of the following: * Additional pops including javascript prompts, windows that load with your website, windows that load when a user exits your website, automatic download boxes, etc.. * Sounds onload (background or flash) * Scripting that alters a user's browser * Adult or illegal content

Q: What are your Banner Impressions guidelines?
A: Banner images cannot contain any of the following: * Malicious scripting (in swf banners) * Automatically playing sound (in swf banners) * Adult or illegal content Click-Thru URL Guidelines The website used as the click-thru URL cannot contain any of the following: * Malicious scripting that installs viruses, spyware, adwares, malware, etc. * Adult or illegal content We suggest having a virus scanner enabled on your computer when checking flash (swf) banners. People with malicious intent can hide scripting within these files that can install viruses, adware, spware, take over your browser, etc...

Q: How soon does it take to start recieving visitors or impressions?
A: You should start receiving your visitors/impressions within 24 hours of placing order, but most likely you will start recieving them much quicker.



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